Rethinking Payment Processing: Why B2B Service Companies Need More Than Stripe

Stripe is often considered the industry standard for online payment processing—and for good reason. It’s easy to integrate, offers clear pricing, and delivers solid security. For B2C e-commerce brands, it's a near-perfect fit. But for service-based B2B companies, Stripe's strengths can quickly become limitations.

The reality: 

Stripe was built with high-volume, transactional businesses in mind—think online retailers, SaaS startups, and digital marketplaces. If your business falls outside that mold, you’re likely feeling the friction. Service-based B2B companies operate with very different payment structures, client relationships, and operational workflows. Yet many are still using Stripe by default—often paying the price in higher fees, poor support, and a lack of customization.

One of the biggest issues:

Cost efficiency. Stripe’s pricing doesn’t account for Level 2 and Level 3 data processing, which can significantly reduce interchange fees for qualified B2B transactions. Without it, you’re leaving money on the table with every invoice. Then there’s support—automated responses and self-service help centers might cut it for smaller B2C brands, but B2B companies need dedicated, human support for complex payment flows and customer needs.

Where Sync Gateway stands out:

Built specifically with B2B service providers in mind, Sync Gateway offers everything Stripe does—and more. You still get enterprise-grade security and seamless integration (especially with Adobe Commerce), but you also gain tailored support, optimized Level 2/3 pricing, and a platform that actually aligns with how your business runs.

In short: Sync Gateway is the smarter, more strategic choice for B2B companies tired of forcing a B2C solution to fit.

If your business relies on efficiency, strong client service, and long-term cost savings, it's time to rethink your payment gateway. Because "industry standard" shouldn’t mean settling for less.

Looking for a smarter Stripe alternative for Adobe Commerce? Sync Gateway is purpose-built to give your clients more savings, better support, and true flexibility.

For more information on how Sync Payment Gateway can help you get closer to your business goals let's get in touch! Send us an email at details@syncpayments.com or give us a call at 314-782-3465.